NexlintoMember Services Representative
Company : Crunch Fitness
Location : Buffalo, MN, 55313
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Buffalo, MN
Popular Searches for Member Services Representative
Frequently Asked Questions
Buffalo, MN features a moderate demand for Member Services Representatives, especially in fitness centers like Crunch Fitness. Local competition remains balanced due to a steady job market and community-focused employers, making it a good opportunity to apply with strong customer service skills and a passion for wellness.
While formal certifications aren't mandatory in Buffalo, MN, employers often favor candidates with customer service training, basic computer proficiency, and familiarity with membership management software. Having a background or interest in fitness and wellness can also give applicants an edge in local fitness clubs.
Typical duties include warmly greeting members, managing check-ins, handling inquiries by phone or email, promoting club offerings, and keeping the front desk organized. This role demands multitasking in a high-energy environment, ensuring every guest feels valued and supported.
Strong interpersonal communication, problem-solving abilities, and the capacity to multitask efficiently form the core skill set. Additionally, having basic computer literacy and a positive, energetic demeanor supports success in fast-paced service environments like fitness clubs.
Crunch Fitness emphasizes not just customer interactions but building meaningful relationships and fostering community engagement. Representatives here promote wellness actively and enjoy access to club amenities, making the role more immersive in the fitness lifestyle compared to typical front desk positions.
At Crunch Fitness, the role blends customer service with career growth opportunities in a dynamic, team-oriented atmosphere. Employees benefit from performance bonuses, health benefits, and complimentary gym membership, setting it apart from standard service roles.
The average hourly wage for a Member Services Representative in Buffalo, MN ranges between $13 to $16, influenced by experience and company policies. Crunch Fitness offers competitive pay along with incentive bonuses, making compensation attractive for entry to mid-level candidates.
Starting in this role can lead to positions like Member Services Coordinator, Front Desk Manager, or Sales Specialist within fitness clubs. Gaining experience in customer relations and club operations often opens doors to supervisory or specialized roles.
Employees enjoy a lively, supportive workplace that values teamwork and energy. The culture promotes wellness and continuous learning, with flexible shifts accommodating mornings, evenings, and weekends typical of fitness centers.