NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Erie, CO, 80516
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Working as a Customer Service Representative at Crunch Fitness in Erie involves fostering a fitness-focused community vibe, managing both front desk operations and member engagement. Unlike generic roles, this position intertwines customer care with promoting wellness programs tailored to local lifestyle and preferences.
Daily hurdles include balancing member check-ins, addressing diverse inquiries swiftly, and resolving grievances on the spot. The fast tempo demands excellent multitasking skills and enthusiasm to maintain a welcoming atmosphere while supporting membership growth initiatives.
Strong interpersonal skills, a passion for health and wellness, and proficiency with scheduling software are key. Effective communication paired with problem-solving abilities helps reps enhance member satisfaction and adapt to the dynamic gym environment.
Customer Service Representatives in Erie generally earn between $13 and $16 per hour. Crunch Fitness offers competitive wages within this band, augmented by performance bonuses and benefits, making it an appealing option for local applicants.
Yes, Crunch Fitness emphasizes a lively, community-driven setting where reps not only handle administrative duties but also act as wellness advocates. This culture shapes a more engaging role, encouraging representatives to connect deeply with members.
Crunch Fitness supports internal growth, allowing reps to progress into supervisory or sales-focused roles. Demonstrating strong customer engagement and operational mastery can open pathways within the company’s expanding footprint.
Reps are actively involved in introducing club amenities and coordinating tours, positioning them as ambassadors who boost member acquisition while fostering a welcoming environment that highlights health benefits.
Erie's growing population and active lifestyle culture increase demand for fitness services, enhancing job stability. However, candidates should consider commuting options and peak hours, especially weekends and evenings, to align with club needs.
The front desk sets the tone for member satisfaction. Representatives ensure a neat, professional space and deliver prompt, courteous service, which directly impacts member loyalty and the club's reputation.
Familiarity with membership management software and basic computer functions is essential. These tools streamline check-ins, profile updates, and scheduling, enabling reps to efficiently support daily operations.