NexlintoMember Services Representative
Company : Crunch Fitness
Location : Cedar Hill, TX, 75104
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Cedar Hill's fitness industry is growing steadily, making Member Services Representative positions moderately competitive. Local demand for energetic and customer-focused candidates is high, especially at popular gyms like Crunch Fitness. Job seekers benefit from highlighting strong interpersonal skills and flexibility to stand out in this market.
While formal certifications aren't always mandatory, familiarity with membership management software and a background in customer service help. Certifications in CPR or fitness-related knowledge can boost candidacy. Employers in Cedar Hill appreciate candidates who can multitask efficiently in fast-paced environments.
Member Services Representatives uniquely blend welcoming guests with promoting club amenities and assisting membership sales. Their role extends beyond check-ins to resolving member concerns and supporting operational flow, requiring both interpersonal finesse and quick problem-solving skills.
Starting as a Member Services Representative opens doors to roles in membership management, sales coordination, or club operations leadership. With experience, professionals can advance to supervisory positions or specialize in member engagement strategies within the fitness industry.
Variation depends on club size and culture; some roles emphasize sales and membership growth, while others focus more on customer experience and administrative duties. Crunch Fitness, for instance, values a blend of energetic member interaction and operational support.
Crunch Fitness fosters a lively, team-oriented atmosphere where representatives actively promote wellness and community. The role involves engaging members beyond routine tasks, with incentives and career growth opportunities tailored to fitness enthusiasts.
Employees gain access to free gym memberships, performance-based bonuses, and potential 401(k) plans. Crunch encourages internal growth by offering training and career pathways within its expanding club network, ideal for those passionate about fitness and customer service.
Member Services Representatives in Cedar Hill generally earn between $12 and $16 per hour, influenced by experience and company size. Crunch Fitness offers competitive pay complemented by bonuses and benefits, aligning well with local market standards.
The area's active lifestyle means representatives often engage with members passionate about wellness, requiring enthusiasm and knowledge of fitness programs. This environment fosters meaningful interactions and encourages representatives to promote health-oriented services effectively.
Handling high member traffic during peak hours demands strong multitasking and conflict resolution skills. Representatives must balance administrative duties with delivering friendly service, ensuring every guest feels valued despite the fast pace.