NexlintoMember Services Representative
Company : Crunch Fitness
Location : La Habra, CA, 90633
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in La Habra offers competitive hiring opportunities for Member Services Representatives, often outpacing local gyms due to its rapid expansion. Job seekers here might find a more dynamic environment with a focus on customer engagement and career advancement compared to smaller clubs in the area.
While no strict certifications are mandated, La Habra employers value candidates with strong customer service skills and familiarity with membership management systems. Additionally, a passion for fitness and wellness often distinguishes applicants in this community-focused market.
Success hinges on quick multitasking, proactive communication, and problem-solving under pressure. Representatives should master scheduling software, maintain an upbeat demeanor, and swiftly address member inquiries to enhance the overall gym experience.
Daily tasks include warmly greeting members, managing check-ins and account updates, answering phones, promoting club amenities, and quickly resolving member concerns, all while maintaining an organized front desk that reflects Crunch Fitness’ energetic culture.
Starting in this role can lead to positions like Membership Sales Consultant, Front Desk Supervisor, or Club Manager. Building strong interpersonal skills and demonstrating leadership potential often accelerates growth within expanding fitness brands like Crunch Fitness.
Crunch Fitness encourages representatives to not only provide excellent service but also to embody a fitness-forward mindset. This dual focus creates a vibrant atmosphere where employees inspire members and contribute to a community passionate about health and wellness.
Crunch Fitness offers free gym memberships, performance bonuses, and a team-oriented environment that fosters career growth. This support energizes representatives to engage authentically with members while advancing their own professional journey.
Member Services Representatives in La Habra usually earn between $14 to $18 per hour, reflecting the local cost of living and fitness sector norms. Crunch Fitness supplements pay with incentives and benefits, making its compensation package competitive in this market.
The club’s culture emphasizes positivity, energy, and teamwork, creating a lively workspace where representatives feel valued. This environment supports staff in delivering personalized member attention while fostering personal and professional fulfillment.
Given La Habra’s diverse community and busy gym schedules, representatives must adeptly handle high member volume and varied customer needs. Flexibility in working hours and strong communication skills are essential to managing this dynamic setting effectively.