NexlintoMember Services Representative
Company : Crunch Fitness
Location : Charleroi, PA, 15022
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Charleroi, PA
Popular Searches for Member Services Representative
Frequently Asked Questions
Working as a Member Services Representative at Crunch Fitness in Charleroi means engaging in a lively, fast-moving environment where enthusiasm is key. The role demands quick multitasking and maintaining a positive attitude to manage member interactions smoothly, reflecting the club’s energetic and community-driven culture.
Indeed, many fitness centers in Charleroi offer complimentary or heavily discounted memberships to their front-line staff like Member Services Representatives, promoting wellness and a firsthand understanding of the club experience, which helps in authentically connecting with members.
Charleroi's smaller community vibe means Member Services Representatives often develop closer relationships with members but also juggle a broader range of duties due to leaner staffing. Balancing personalized service with operational tasks requires adaptability and strong interpersonal skills.
Employers prioritize candidates with strong communication skills, a positive demeanor, basic technical proficiency for scheduling systems, and a genuine passion for fitness. Experience in customer service roles and the ability to thrive in dynamic settings also greatly enhance candidacy.
Starting as a Member Services Representative opens pathways toward roles like Membership Sales Specialist, Front Desk Manager, or Club Operations Coordinator. With experience, individuals can leverage their member interaction expertise to advance into leadership or specialized wellness consultant positions.
Crunch Fitness emphasizes a team-oriented, vibrant atmosphere that encourages personal growth and creativity in member engagement. Representatives benefit from performance bonuses and career growth opportunities within a rapidly expanding brand, distinguishing it from more traditional gym environments.
At Crunch Fitness Charleroi, Member Services Representatives are empowered to create welcoming experiences by actively promoting club programs, handling inquiries with professionalism, and swiftly addressing concerns. This proactive approach fosters a strong community feel and member loyalty.
Member Services Representatives in Charleroi typically earn between $13 and $16 per hour, influenced by experience and the employer. Crunch Fitness offers competitive hourly wages complemented by performance incentives and benefits, aligning with local market standards.
Charleroi's fitness sector is moderately competitive, with steady demand for Member Services Representatives due to growing community interest in wellness. Candidates with flexible schedules and strong customer service backgrounds tend to stand out in this local job market.
Crunch Fitness invests in onboarding and ongoing training focused on customer engagement, club software use, and conflict resolution, ensuring Member Services Representatives in Charleroi are well-equipped to deliver exceptional service and support the club’s dynamic environment.