NexlintoMember Services Representative
Company : Crunch Fitness
Location : South San Francisco, CA, 94080
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
South San Francisco's growing fitness industry has increased demand for Member Services Representatives. Candidates with strong communication and customer service skills stand out, especially those passionate about wellness. Competition is moderate, with employers like Crunch Fitness seeking energetic individuals who can thrive in fast-paced environments.
Yes, salaries for Member Service Representatives tend to be higher in South San Francisco compared to other Bay Area cities due to the cost of living and competitive fitness market. On average, hourly wages range around $16-$20, with potential bonuses and benefits enhancing total compensation.
Beyond basic customer service skills, employers value candidates who demonstrate multitasking ability, familiarity with membership software, and a genuine passion for fitness. Strong problem-solving and interpersonal skills that create memorable member experiences are highly sought after.
Handling diverse member inquiries while maintaining a positive atmosphere can be demanding. Representatives often juggle check-ins, membership sales, and resolving concerns simultaneously, requiring adaptability and a calm demeanor, especially during peak hours.
Entry-level representatives can progress to roles like Member Services Manager or Club Operations Coordinator. Gaining experience in sales, leadership, and club management within brands like Crunch Fitness often opens doors to long-term fitness industry careers.
Crunch Fitness fosters a vibrant, team-oriented environment where Member Services Representatives act as key ambassadors. The company emphasizes collaboration, energetic engagement, and personal growth, making the role integral to delivering exceptional member experiences.
At Crunch Fitness, representatives not only manage front desk operations but also actively promote club programs and schedule tours. Their role blends hospitality with fitness enthusiasm, requiring them to inspire members and support community-building initiatives.
Flexibility is key, with shifts spanning mornings, evenings, weekends, and holidays to meet member needs. This scheduling accommodates staff preferences while ensuring coverage during high-traffic times typical for fitness clubs in bustling areas like South San Francisco.
Crunch Fitness offers competitive pay, performance bonuses, and benefits including free gym membership. Their energetic team culture and focus on career growth make it attractive for those wanting to combine customer service with a passion for wellness.
Typically, this role offers competitive hourly wages between $16 and $20, supplemented by performance-based bonuses. Additional perks like health benefits and 401(k) eligibility enhance overall compensation for employees in this region.