NexlintoMember Services Representative
Company : Crunch Fitness
Location : River Forest, IL, 60305
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in River Forest, IL
Popular Searches for Member Services Representative
Frequently Asked Questions
River Forest's proximity to Chicago creates a moderately competitive environment for Member Services Representatives. Candidates with strong customer service skills and a passion for fitness tend to stand out. Networking within local fitness communities can also boost chances in this region's service-oriented job market.
While formal certifications aren’t mandatory, employers in River Forest appreciate candidates with CPR or first aid training and proficiency in membership management software. Demonstrated interpersonal skills and experience in fast-paced customer service settings are highly valued locally.
Typical duties include warmly welcoming members, managing check-ins, handling inquiries both in person and via phone, and promoting club offerings. The role also requires multitasking efficiently to maintain front desk organization while addressing member concerns promptly.
Strong communication, problem-solving aptitude, and the ability to stay composed during busy periods are crucial. Familiarity with scheduling systems and a genuine enthusiasm for fitness culture also enhance candidacy for member services roles.
Starting as a Member Services Representative can lead to roles in membership management, team leadership, or sales coordination within fitness organizations. Demonstrating initiative and building relationships often open doors to supervisory or specialized positions over time.
Crunch Fitness emphasizes a vibrant, team-focused atmosphere combined with performance-based incentives. Employees benefit from free gym memberships and a culture that encourages career development, setting it apart from more traditional fitness clubs in the area.
Given Crunch Fitness’s energetic environment, reps must juggle high member traffic, diverse inquiries, and occasional conflict resolution swiftly. Maintaining upbeat interactions while managing operational tasks requires adaptability and a customer-first mindset.
Entry-level positions generally offer between $14 and $18 per hour in River Forest, with additional bonuses based on performance. Compensation often includes health benefits and perks like free gym access, aligning with industry standards for customer service roles.