NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Tustin, CA, 92782
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Working as a customer service representative at Crunch Fitness in Tustin emphasizes community-building and wellness, unlike typical retail or healthcare settings. The role combines fitness enthusiasm with frontline member engagement, requiring skills in promoting club amenities while managing fast-paced customer interactions specific to a gym environment.
Success hinges on strong communication, multitasking, and problem-solving abilities, paired with a genuine passion for health and fitness. Mastery of scheduling software and a polished, upbeat demeanor help representatives handle member inquiries efficiently while fostering a welcoming atmosphere.
Daily tasks include greeting members, managing check-ins, resolving inquiries, coordinating tours for prospects, and maintaining a professional front desk environment. Balancing administrative duties with active member engagement is key to enhancing the overall club experience.
Employees enjoy competitive hourly wages, performance-based bonuses, potential health benefits, and a complimentary gym membership. The role also offers growth opportunities within a vibrant, fast-growing brand focused on fitness and community wellness.
Tustin's growing community and active lifestyle focus create steady demand for fitness customer service roles. The competition is moderate, with employers prioritizing candidates who demonstrate interpersonal skills and adaptability in fast-paced wellness environments.
Tustin offers accessible road networks and public transit options, making commutes manageable for most. However, peak traffic may affect punctuality, so planning ahead is crucial for representatives to maintain reliable front desk coverage during busy hours.
While formal certifications aren’t mandatory, familiarity with customer relationship management tools and basic computer proficiency is valuable. Additional wellness or fitness-related training can enhance a candidate’s appeal by aligning with Crunch’s health-oriented culture.
This position blends traditional customer service with fitness advocacy, requiring reps to not only assist but also inspire members on wellness journeys. The role involves promoting club programs and delivering energetic, personable service, beyond standard call center or retail interactions.
Crunch Fitness fosters internal growth by recognizing performance, offering training, and encouraging team collaboration. Representatives who excel can progress into supervisory or sales roles, benefiting from the company’s expanding footprint in the fitness industry.
Hourly pay typically ranges from $15 to $20 in line with local living costs and industry standards. Additionally, employees can earn incentivized bonuses based on performance, enhancing overall compensation within this fitness-focused customer service role.