NexlintoMember Services Representative
Company : Crunch Fitness
Location : York, PA, 17401
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In fast-paced environments like Crunch Fitness in York, PA, Member Services Representatives rely on strong multitasking and communication skills to efficiently manage check-ins, inquiries, and membership updates without compromising personalized service or member satisfaction.
Key qualifications include excellent interpersonal skills, a positive attitude, basic computer proficiency, and a genuine passion for fitness and wellness. These traits help representatives connect with members and support club operations effectively.
Yes, Crunch Fitness emphasizes internal growth, allowing Member Services Representatives to progress into managerial or specialist roles within the expanding fitness brand by demonstrating leadership, customer service excellence, and operational knowledge.
York, PA shows steady demand for customer-facing roles in fitness facilities due to growing health awareness. Local gyms like Crunch Fitness actively seek engaging representatives to enhance member experience, making it a promising market for job seekers.
In York, PA, Member Services Representatives typically earn competitive hourly wages around $12-$15, slightly below larger urban centers like Philadelphia but balanced by a lower cost of living and benefits such as free gym memberships.
Crunch Fitness offers perks including performance-based bonuses, comprehensive health benefits for eligible staff, 401(k) plans after tenure milestones, and complimentary gym access, fostering motivation and wellness among its Member Services team.
The role blends customer service with fitness enthusiasm, requiring reps to promote wellness programs actively while managing fast-paced check-ins and member concerns, demanding a balance of energetic communication and operational efficiency unique to Crunch Fitness.
Crunch Fitness distinguishes itself through a vibrant team environment, career growth prospects, and a culture centered on fitness passion, which appeals to local job seekers wanting more than just a front desk job but a community-focused role.
By greeting guests warmly, efficiently handling inquiries, and promoting club amenities, representatives create a welcoming atmosphere that encourages member retention and satisfaction, making them essential to the club’s community vibe.
While prior experience can help, a strong customer service mindset and eagerness to learn about fitness programs are often more critical. Crunch Fitness values enthusiasm and interpersonal ability over formal fitness credentials.