NexlintoMember Services Representative
Company : Crunch Fitness
Location : Claremont, CA, 91711
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, a Member Services Representative plays a vital role by warmly greeting members, assisting with check-ins, and promoting club services. Their proactive support helps foster a welcoming atmosphere, making each guest feel valued and encouraging continued engagement within the fitness community.
Applicants with strong communication skills, an energetic demeanor, and a genuine passion for wellness typically excel. Familiarity with scheduling software and the ability to manage multiple tasks simultaneously are also key traits that align well with the demands of this dynamic, member-focused role.
Balancing rapid member inquiries while maintaining a friendly front desk atmosphere can be challenging. Successful representatives prioritize clear communication, swiftly resolve concerns, and escalate issues when needed, all while promoting club programs to enrich the member experience.
Claremont's growing fitness market has increased demand for customer-focused roles like Member Services Representatives. While competition is moderate, candidates who demonstrate both interpersonal skills and a commitment to health and wellness find favorable opportunities within brands like Crunch Fitness.
Although not always mandatory, certifications in customer service or fitness industry basics can boost candidacy. Crunch Fitness values representatives who understand gym operations and exhibit adaptability to the fast-paced environment common in Claremont’s active community.
Crunch Fitness provides competitive hourly wages, performance incentives, health benefits, and a complimentary gym membership. This combination creates an energetic workplace culture focused on wellness and career advancement, appealing to fitness enthusiasts in Claremont.
Crunch Fitness emphasizes relationship building and fostering community, not just administrative tasks. Representatives are encouraged to inspire members, support sales efforts, and participate in a team-oriented culture, distinguishing this role from more transactional front desk jobs.
Member Services Representatives in Claremont typically earn between $14 and $18 per hour, influenced by experience and company size. Crunch Fitness offers competitive pay aligned with local standards, plus bonuses, making it an attractive option for entry-level customer service careers in fitness.
Crunch Fitness encourages upward mobility by offering training, performance-based incentives, and internal promotion opportunities. Representatives gain valuable experience in customer relations and sales, positioning themselves for advancement within the expanding fitness brand.
Crunch Fitness offers a vibrant work environment with flexible shifts, health benefits, and a free gym membership. This makes it an appealing choice for local job seekers aiming to blend customer service experience with a passion for fitness in Claremont.