NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lumberton, NJ, 08048
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Lumberton's fitness and wellness sector is growing steadily, with multiple gyms competing for talent. Candidates with strong multitasking skills and a passion for customer care tend to stand out, making the Member Services Representative role moderately competitive in this area.
While formal certifications aren’t mandatory, completing customer service or fitness industry-related workshops in Lumberton can enhance your profile. Familiarity with membership software and CPR certification can also be valuable assets for local employers like Crunch Fitness.
Emphasize your communication skills, ability to manage multiple tasks under pressure, and a genuine interest in fitness and wellness. Proficiency with scheduling systems and a friendly demeanor that makes members feel valued are crucial attributes.
Many in this position advance into managerial roles such as Member Services Manager or Membership Sales Coordinator. Gaining experience in customer relations and club operations opens doors to leadership positions within fitness organizations.
Expect a dynamic environment greeting members, managing check-ins, resolving inquiries, and promoting club services. You’ll juggle phone and email communication, maintain front desk operations, and support membership sales efforts—all while fostering a welcoming atmosphere.
Crunch Fitness emphasizes a high-energy, team-driven culture where your role goes beyond customer service to inspiring members. Access to fitness perks and clear pathways for career growth add unique incentives that set Crunch apart in Lumberton.
Through ongoing training, performance bonuses, and internal promotion opportunities, Crunch Fitness invests in its team. Employees benefit from a collaborative environment focused on wellness, making it easier to build skills and climb the ranks.
Typical hourly pay for this role in Lumberton ranges between $14 and $18, influenced by experience and company size. Crunch Fitness also offers incentive bonuses and benefits that enhance total compensation beyond base wages.