NexlintoMember Services Representative
Company : Crunch Fitness
Location : Millbury, OH, 43447
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere where Member Services Representatives engage deeply with members, promoting wellness and community. Unlike some gyms, this role balances front desk duties with active membership support, making it uniquely people-focused in the Millbury fitness scene.
Starting as a Member Services Representative at Crunch Fitness opens doors to roles in membership sales, club management, or specialized wellness coordination. The company’s growth trajectory encourages internal promotion, rewarding energetic employees with leadership and operational opportunities.
While no strict certifications are mandated, proficiency with membership management software and strong interpersonal communication elevate candidates. Familiarity with local fitness trends and a passion for wellness resonate well with Millbury employers seeking energetic service reps.
Crunch Fitness provides ongoing training, performance incentives, and career mentoring, particularly in customer engagement and sales techniques. Representatives are encouraged to leverage free gym memberships and team events to deepen industry insight and build effective member relationships.
Millbury’s growing fitness market drives steady demand for member-focused roles, though competition remains moderate. Candidates demonstrating enthusiasm for wellness and multitasking abilities typically stand out, improving hiring chances in this community-centered environment.
Member Services Representatives at Crunch Fitness in Millbury generally earn between $12 to $16 per hour, reflecting regional standards and the role’s customer service demands. Additional bonuses and incentives can enhance total compensation, rewarding performance and commitment.
Schedules often include mornings, evenings, weekends, and holidays to align with member availability. This flexibility suits Millbury’s active community, allowing representatives to balance work with personal fitness goals and family life effectively.
Crunch Fitness uniquely blends customer service with a passion-driven culture, offering free gym access and a collaborative environment. This contrasts with more transactional roles elsewhere, positioning the representative as a vital part of member motivation and club atmosphere.
Yes, representatives actively support membership sales by educating prospects, scheduling tours, and promoting club features. This sales element is woven into front desk duties, making it essential for enhancing member acquisition and retention.
Employees receive competitive pay, health benefits for eligible staff, 401(k) options, and complimentary gym memberships. The company also fosters a lively, team-focused work culture, which enhances satisfaction and encourages long-term career growth.