NexlintoMember Services Representative
Company : Crunch Fitness
Location : Edison, NJ, 08818
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Edison, NJ features a moderately competitive market for Member Services Representative roles, especially within fitness centers like Crunch Fitness. Candidates with strong interpersonal skills and flexible schedules tend to stand out due to steady local demand and a growing wellness industry in the region.
While formal certifications aren't mandatory, familiarity with customer management software and basic health or wellness credentials can give applicants an edge in Edison. Employers value candidates who can navigate scheduling systems efficiently and exhibit a passion for fitness culture prevalent in the area.
Working at Crunch Fitness, a Member Services Representative often juggles multitasking between greeting members, resolving concerns swiftly, and promoting club amenities. Handling high foot traffic during peak hours demands quick problem-solving and maintaining an upbeat demeanor to sustain a welcoming environment.
Success in this role hinges on excellent communication, adaptability in fast-paced settings, and proficiency with membership management platforms. A genuine enthusiasm for supporting member wellness and the ability to manage inquiries both in-person and over the phone are equally critical.
Starting in member services opens pathways to supervisory roles such as Member Services Manager or Coordinator positions. Experience gained in customer interaction and club operations can also lead to specialized fitness industry careers or administrative leadership within wellness organizations.
Crunch Fitness fosters career advancement through ongoing training, performance bonuses, and opportunities to engage with expanding club initiatives. The environment encourages team collaboration and personal development, making it a fertile ground for those passionate about fitness and customer relations.
The role combines community engagement with fitness enthusiasm in a lively Edison setting. Employees enjoy perks like free gym memberships and a vibrant team culture, which are tailored to energize representatives while enhancing member experiences.
Hourly wages for Member Services Representatives in Edison generally range between $14 and $18, influenced by experience and shift times. Crunch Fitness offers competitive pay complemented by performance incentives and health benefits, aligning with local market standards.