NexlintoMember Services Representative
Company : Crunch Fitness
Location : Hanover, MN, 55341
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Hanover's fitness industry shows moderate demand for Member Services Representatives, especially at expanding brands like Crunch Fitness. Candidates with strong customer focus and flexible schedules tend to stand out, as local gyms seek energetic front-desk professionals to enhance member experience and retention.
While formal certifications aren't mandatory in Hanover, familiarity with customer management software and basic fitness knowledge can boost your profile. Employers appreciate candidates who understand wellness trends and can adapt to fast-paced club environments typical for Crunch Fitness and similar facilities.
Daily tasks often include welcoming members, managing check-ins, updating accounts, and resolving inquiries. Representatives also support membership sales by scheduling tours and promoting club amenities, requiring multitasking abilities and a service-oriented mindset to maintain smooth front desk operations.
Exceptional communication, problem-solving, and interpersonal skills are crucial. Candidates who juggle multiple tasks efficiently while maintaining a positive demeanor thrive, especially in dynamic settings like fitness clubs where member satisfaction and operational support are key.
Many progress into supervisory or managerial roles within member services or broader club operations. With experience, advancing to positions like Member Services Coordinator or Club Manager is common, especially at growth-focused companies like Crunch Fitness that emphasize employee development.
Crunch Fitness emphasizes a community-driven approach, blending customer service with fitness passion. Representatives engage actively in promoting wellness programs and fostering member relationships, making the role more interactive and growth-oriented compared to standard front desk positions.
Beyond competitive pay, Crunch Fitness offers free gym membership, performance bonuses, and a vibrant team culture. These perks support wellness and career growth, creating a motivating environment tailored for those enthusiastic about fitness and community engagement.
In Hanover, MN, the average hourly wage for Member Services Representatives typically ranges from $13 to $16, influenced by experience and company size. Crunch Fitness aligns with market rates, supplementing pay with incentives and benefits to attract energetic customer service talent.
Your front-line interactions shape members’ perceptions daily, helping build a welcoming atmosphere. By assisting with check-ins, addressing concerns, and promoting services, you directly contribute to member satisfaction and club community vitality, vital for Crunch Fitness’s brand reputation.
Balancing fast-paced front desk duties with personalized member engagement can be demanding. Hanover’s community expects friendly yet efficient service, so adapting swiftly while maintaining enthusiasm is key. Crunch Fitness supports this with training and a team-oriented culture to manage daily pressures.