NexlintoMember Services Representative
Company : Crunch Fitness
Location : Brooklyn Park, MN, 55428
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Brooklyn Park's fitness industry is growing, making Member Services Representative roles competitive yet rewarding. Local gyms like Crunch Fitness emphasize community engagement, so reps often juggle customer care with promoting club programs, a balance less common in smaller towns. Understanding local member preferences is key to success here.
While formal certifications aren’t always mandatory, having customer service training or basic knowledge of fitness industry software can elevate your profile. In Minnesota, employers value adaptable reps comfortable with tech and member engagement, so showing proficiency in scheduling systems or wellness programs can make a difference.
Fast-paced front desk duties combined with diverse member needs create a dynamic environment. Handling multiple check-ins, resolving immediate concerns, and promoting club amenities simultaneously requires strong multitasking and communication skills, especially during peak hours at Crunch Fitness’s active Brooklyn Park location.
Absolutely, entry-level positions like Member Services Representative offer valuable exposure to club operations and member relations. Demonstrating leadership, problem-solving, and sales aptitude at Crunch Fitness can pave the way for advancement into supervisory or managerial roles in this expanding fitness brand.
Crunch Fitness promotes an energetic, team-focused atmosphere where Member Services Representatives contribute beyond front desk tasks. The company encourages collaboration, supports wellness goals, and offers career growth, making the role both socially engaging and professionally rewarding within the Brooklyn Park community.
Crunch Fitness expects reps to actively promote club programs and schedule tours, blending customer service with sales support. This proactive approach, combined with maintaining a clean, welcoming front desk, distinguishes the role from other gyms that may focus solely on administrative tasks.
Member Services Representatives in Brooklyn Park typically earn between $13 and $17 per hour, aligning well with regional fitness industry standards. Crunch Fitness supplements this with performance bonuses and benefits like free gym memberships, enhancing overall compensation compared to many local competitors.
Given the club’s extended hours and member demand during peak times, weekend and holiday shifts are often part of the schedule. Flexibility in availability helps reps meet operational needs while engaging with members when they’re most active at Crunch Fitness’s Brooklyn Park location.
They prioritize candidates with a positive, energetic demeanor who excel in communication and multitasking. A passion for fitness and community involvement complements the customer-focused mindset necessary to thrive in Crunch Fitness’s lively Brooklyn Park environment.
Highlighting strong interpersonal skills, flexibility for varied shifts, and enthusiasm for fitness will resonate with Crunch Fitness recruiters. Including familiarity with customer management systems and a proactive attitude towards member engagement can set applicants apart in the Brooklyn Park job market.