NexlintoMember Services Representative
Company : Crunch Fitness
Location : Warminster, PA, 18991
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
By offering personalized assistance, resolving concerns swiftly, and promoting club amenities enthusiastically, a Member Services Representative at Crunch Fitness plays a pivotal role in keeping members engaged and satisfied, which directly supports higher retention rates.
Key traits include genuine friendliness, active listening skills, and an energetic demeanor. These help build rapport with members, creating a welcoming atmosphere essential for a fitness club’s community-driven culture.
Starting in this role at a growing brand like Crunch Fitness can lead to leadership positions such as Member Services Manager or Club Operations roles, especially given the company’s focus on internal promotion and professional development.
Member Services Representatives in Warminster generally earn between $13 and $17 hourly, with Crunch Fitness offering competitive pay plus performance bonuses, health benefits, and free gym membership enhancing overall compensation.
Warminster's growing fitness market and multiple clubs increase demand for customer-focused roles, improving hiring odds. However, competition remains moderate, so demonstrating a passion for fitness and strong communication skills can set candidates apart.
While no mandatory certifications exist, familiarity with membership management software and CPR certification can be advantageous locally, reflecting Warminster employers' preference for candidates who combine tech savviness with safety awareness.
Crunch Fitness emphasizes a vibrant team culture, career growth paths, and rewards like free membership and bonuses. This makes their Member Services roles attractive for those seeking both community impact and professional advancement in fitness.
Crunch Fitness integrates member engagement with sales support and operational duties, demanding multitasking in a fast-paced setting. Their focus on an energetic, wellness-driven environment creates a distinct workplace experience.
Exceptional customer service skills are critical since the role centers on creating positive first impressions and resolving member issues promptly, aligning with Crunch Fitness’s commitment to outstanding member experiences.
The combination of a supportive team atmosphere, structured incentives, and opportunities for advancement makes Crunch Fitness a standout employer in Warminster for those passionate about fitness and community engagement.