NexlintoMember Services Representative
Company : Crunch Fitness
Location : Plainfield, NJ, 07063
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Plainfield, NJ
Popular Searches for Member Services Representative
Frequently Asked Questions
Plainfield's fitness industry is growing, increasing the need for skilled Member Services Representatives. Crunch Fitness attracts many applicants due to its dynamic culture, so candidates with strong customer service skills and a passion for wellness stand out in this busy local job market.
While no strict certifications are mandatory, familiarity with membership management software and a background in customer service enhance candidacy. Also, certifications related to fitness or wellness can be advantageous, reflecting commitment to the industry in the Plainfield area.
Juggling multiple member inquiries, managing check-ins efficiently, and quickly resolving concerns are common challenges. Representatives must stay composed, maintain upbeat energy, and adapt swiftly to fluctuating crowds, ensuring seamless front desk operations.
Starting as a Member Services Representative often leads to supervisory roles or specialized positions in membership sales and club operations. Developing communication and problem-solving skills can open pathways to managerial or fitness coordination careers.
Strong empathy, active listening, and clear communication are essential. Building rapport with members, managing conflicts gracefully, and promoting club benefits require a personable yet professional demeanor to foster positive experiences.
Crunch Fitness provides free gym memberships, performance bonuses, and a vibrant team atmosphere. These benefits boost motivation and support wellness, making the role more rewarding beyond standard compensation.
The company equips staff with training on member systems and encourages collaborative teamwork. This support helps representatives handle inquiries smoothly and maintain an organized, welcoming environment for all guests.
In Plainfield, Member Services Representatives at Crunch Fitness typically earn around $14 to $17 per hour, competitive within the regional fitness sector. Additional incentives and bonuses can further enhance overall compensation.
Crunch Fitness emphasizes a high-energy workplace with career growth opportunities and wellness benefits like free gym access. This contrasts with some roles focused solely on administrative tasks, offering a more community-driven environment.
Positions often include varied shifts, including mornings, evenings, weekends, and holidays, providing flexibility. This accommodates diverse lifestyles while meeting the club’s operational needs in a busy fitness market.