NexlintoMember Services Representative
Company : Crunch Fitness
Location : Cypress, CA, 90630
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Cypress, CA has a moderately competitive landscape for Member Services Representatives, especially within the fitness and wellness sector. Growth in local gyms like Crunch Fitness fuels demand, but candidates with strong interpersonal skills and flexibility tend to stand out amid the competition.
While no specific certifications are mandatory, Cypress employers appreciate candidates with basic customer relations training or experience in fitness-related environments. Familiarity with scheduling software and a genuine passion for wellness can enhance your profile locally.
Success in this role hinges on excellent communication, multitasking prowess, and a warm, welcoming demeanor. Problem-solving skills and adaptability in a fast-paced fitness club environment are crucial for managing member inquiries and supporting daily operations effectively.
Starting here can lead to roles like Member Services Coordinator or Club Manager, especially if you leverage your interpersonal skills and operational knowledge. Demonstrating leadership and contributing to membership growth often opens doors to management within fitness centers.
Typical duties include greeting members, managing check-ins, answering questions, and promoting club offerings. Handling phone and email communications while maintaining an organized front desk environment are also integral to the day-to-day workflow.
Crunch Fitness emphasizes community-building and energetic customer engagement more than just administrative duties. Their culture fosters relationship-building with members and encourages representatives to be proactive in promoting wellness programs and supporting team collaboration.
Beyond competitive hourly wages, Crunch offers free gym memberships, performance bonuses, and health benefits for eligible staff. The workplace culture is lively and team-oriented, which appeals to those passionate about fitness and growth within the company.
Member Services Representatives in Cypress typically earn between $15 and $20 per hour, with variations depending on experience and shift timings. Crunch Fitness also supplements pay with performance incentives, making overall compensation competitive in the local market.
Yes, flexibility to work mornings, evenings, weekends, and holidays is often required to match club hours and member availability. Demonstrating willingness to cover these shifts can significantly improve employment prospects.