NexlintoMember Services Representative
Company : Crunch Fitness
Location : Wylie, TX, 75098
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Wylie, TX, a Member Services Representative at Crunch Fitness becomes the welcoming face of the club, engaging actively with members by managing check-ins, addressing inquiries, and promoting fitness programs. This role requires high energy and interpersonal skills to foster a vibrant and inclusive atmosphere for all visitors.
Crunch Fitness in Wylie emphasizes not only customer service but also community building and career growth. Unlike typical front desk roles, this position offers performance bonuses and a free gym membership, encouraging representatives to embody the brand's energetic and supportive culture throughout their member interactions.
Candidates with strong communication skills, a passion for fitness, and flexibility for varied shifts tend to be highly sought after in Wylie. Familiarity with scheduling software and the ability to multitask efficiently in fast-paced environments can significantly improve chances of landing member service roles locally.
Starting as a Member Services Representative at Crunch Fitness opens paths for advancement into managerial roles or specialized positions like membership sales or club operations. The company’s rapid expansion in Texas supports motivated employees seeking professional growth in the fitness industry.
Wylie’s growing community and active fitness culture increase demand for member service roles, but competition remains moderate. Demonstrating enthusiasm for health, excellent interpersonal skills, and prior customer service experience can help applicants stand out when applying to Crunch Fitness.
The typical hourly wage for Member Services Representatives in Wylie ranges from $12 to $16, with Crunch Fitness offering competitive pay plus bonuses. Compensation often includes benefits like health coverage and 401(k), reflecting regional market standards for entry to mid-level customer service roles.
While formal certifications are not mandatory, Crunch Fitness values candidates with basic computer proficiency and customer service training. In Wylie, having a background in fitness or wellness can enhance job performance and member engagement, aligning with local community interests.
Handling diverse member inquiries during peak hours can be demanding. Success relies on maintaining composure, prioritizing tasks, and collaborating closely with team members. Embracing flexibility for shifts including weekends ensures smooth front desk operations and positive member experiences.
Crunch Fitness cultivates an energetic, team-oriented atmosphere where representatives receive ongoing support, performance incentives, and free gym access. This encouraging culture motivates employees to deliver exceptional service while pursuing personal wellness and career growth in a friendly setting.
Locals appreciate Crunch Fitness’s emphasis on member connection and career opportunities. The company’s fast-paced environment and focus on community engagement set it apart, offering a more dynamic and rewarding experience than typical gym front desk roles in the Wylie area.