NexlintoMember Services Representative
Company : Crunch Fitness
Location : Homedale, ID, 83628
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Homedale's smaller population means fewer Member Services Representative openings compared to urban centers, but local fitness centers like Crunch Fitness value community-driven candidates, making soft skills highly sought after despite limited roles.
In Homedale, gyms often require Member Services Representatives to cover mornings, evenings, and weekends, matching community member activity patterns, so flexibility with scheduling is a significant advantage for candidates.
Mastering interpersonal communication, quick problem-solving, and familiarity with membership management software gives Member Services Representatives an edge, particularly in fast-paced environments like Crunch Fitness clubs.
Starting as a Member Services Representative can lead to supervisory roles such as Member Services Manager or Club Operations Coordinator, especially by demonstrating leadership, sales aptitude, and commitment to member satisfaction.
A day often blends greeting members, managing check-ins, promoting programs, resolving member issues, and coordinating with fitness staff, requiring multitasking skills to maintain a welcoming and efficient front desk atmosphere.
Crunch Fitness fosters career development through in-house training, performance bonuses, and opportunities to expand responsibilities, encouraging member service staff to climb the ranks within their expanding club network.
Yes, besides competitive hourly wages, Crunch Fitness offers free memberships, health benefits, and a vibrant team environment tailored to those passionate about fitness and community engagement in Homedale.
Member Services Representatives in Homedale typically earn between $12 and $16 per hour, reflecting local living costs and fitness industry standards, with additional bonuses possible based on performance at Crunch Fitness.
While prior fitness experience isn't mandatory, a genuine passion for wellness enhances member interactions and promotes program engagement, which Crunch Fitness highly appreciates in their representatives.
Crunch Fitness values energetic, community-oriented staff, so Member Services Representatives often engage members beyond basic tasks, creating a lively, supportive atmosphere that mirrors the brand’s inclusive fitness philosophy.