NexlintoMember Services Representative
Company : Crunch Fitness
Location : Peoria, AZ, 85345
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Exceptional communication, empathy, and active listening distinguish top Member Services Representatives. In a fitness setting like Crunch Fitness, being approachable and energetic helps foster member trust and loyalty, directly enhancing the overall club experience and retention rates.
Starting as a Member Services Representative opens pathways to supervisory roles, membership sales management, or club operations. Crunch Fitness’s expanding brand supports upward mobility, providing training and incentives to develop leadership skills within the wellness sector.
Handling multiple member check-ins, resolving varied concerns swiftly, and promoting club amenities amid peak hours demands multitasking and calm problem-solving. Balancing friendly service with operational efficiency is crucial in maintaining a smooth front desk flow.
Yes, beyond competitive pay, Crunch Fitness provides free gym membership, performance bonuses, health benefits, and a vibrant team culture. These advantages set it apart locally, attracting candidates passionate about fitness and community engagement.
Crunch Fitness emphasizes relationship-building and career growth alongside customer service. Representatives act as community ambassadors, not just front desk staff, reflecting the brand’s energetic and inclusive ethos within Peoria’s competitive gym market.
Peoria’s growing interest in health and wellness fuels steady demand for front-line fitness staff. As Crunch Fitness expands, opportunities increase, but candidates should be prepared for a competitive environment emphasizing customer engagement and operational agility.
Typically, Member Services Representatives in Peoria earn between $13 and $17 per hour, depending on experience and shift flexibility. Crunch Fitness’s pay aligns with this market, supplemented by bonuses and membership perks enhancing total compensation.
While not always mandatory, certifications in customer service or fitness industry basics can boost employability. Familiarity with membership software and a passion for wellness resonate well with employers like Crunch Fitness in the Peoria area.
They serve as the welcoming face, ensuring every member feels valued while promoting programs that enhance engagement. This frontline role is vital for sustaining Crunch’s energetic and inclusive community atmosphere locally.
Schedules often include mornings, evenings, weekends, and holidays to meet member needs. Crunch Fitness encourages a team environment that supports flexibility, helping representatives balance shifts with personal commitments effectively.