NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lilydale, MN, 55118
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
A strong Member Services Representative brings exceptional interpersonal skills, adaptability in fast-paced settings, and a genuine passion for wellness. Proficiency in membership systems, multitasking, and conflict resolution further distinguishes top candidates in fitness environments like Crunch Fitness.
The role demands a seamless blend of warm member interactions and efficient handling of check-ins, account updates, and inquiries. Prioritizing personalized service while maintaining organized front desk operations ensures both member satisfaction and smooth club functionality.
Starting as a Member Services Representative can lead to supervisory roles, membership sales management, or fitness program coordination. Companies like Crunch Fitness offer growth paths fueled by performance, team collaboration, and expanding industry knowledge.
While no mandatory certifications are required, familiarity with customer service training or community health programs common in Minnesota can be advantageous. Employers in Lilydale often value candidates with local customer engagement experience to better connect with the community.
Lilydale's growing wellness market has increased demand for member-focused roles, but competition remains moderate. Job seekers with a fitness passion and flexible schedules often have an edge, especially at popular clubs like Crunch Fitness that emphasize energetic service.
Crunch Fitness emphasizes not just customer service but also creating an inspiring community vibe. Their representatives are expected to promote club programs authentically and foster member motivation, blending service with a unique team-oriented energy distinct from typical gym front desk roles.
Crunch Fitness offers a vibrant, fast-paced environment where representatives actively contribute to member retention through personalized interactions and program promotion. Their focus on career growth and performance incentives makes this role more dynamic compared to traditional front desk jobs.
In Lilydale, Member Services Representatives typically earn between $14 and $18 per hour, influenced by experience and shift flexibility. Crunch Fitness complements hourly pay with bonuses and benefits like free gym access, making the overall compensation competitive locally.
Availability for varied shifts, including mornings, evenings, and weekends, significantly boosts hiring prospects. Crunch Fitness relies on flexible scheduling to maintain energetic front desk coverage, so candidates demonstrating this adaptability align well with operational needs.
Comfort with scheduling software and membership systems is crucial for handling check-ins and account updates efficiently. Candidates who quickly navigate basic computer tasks help streamline front desk workflow, enhancing overall member experience at clubs like Crunch Fitness.