NexlintoMember Services Representative
Company : Crunch Fitness
Location : Dunbridge, OH, 43414
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Exceptional interpersonal skills and an upbeat attitude are vital for a Member Services Representative in Dunbridge’s fast-paced gyms. Being adept at multitasking, communicating clearly, and promptly resolving member concerns ensures a seamless experience that aligns with local community expectations and Crunch Fitness’s energetic culture.
Starting as a Member Services Representative opens pathways to supervisory or managerial positions in fitness clubs. Gaining expertise in client relations, sales support, and operational coordination at Crunch Fitness can lead to roles like Member Services Manager or Club Operations Coordinator, especially in growth-focused markets like Dunbridge, OH.
Besides greeting members, responsibilities often include managing account updates, promoting club amenities, and assisting with membership tours. These duties demand strong organizational skills and the ability to maintain professional communication channels, crucial for enhancing member retention in locations like Dunbridge.
Crunch Fitness provides free gym memberships and performance bonuses, which stand out locally. Alongside competitive hourly wages and health plans, these perks foster a motivating work environment reflective of Crunch’s commitment to employee wellness and community engagement in Dunbridge, OH.
While formal certifications aren’t mandatory, credentials in customer service, such as a Certified Customer Service Professional (CCSP), can enhance a candidate’s profile. Given Dunbridge’s competitive fitness market, such qualifications may improve hiring chances and demonstrate a professional commitment to member satisfaction.
Dunbridge generally offers manageable commute times due to its smaller size and community layout. However, shift flexibility including mornings, evenings, and weekends is required, so proximity to the gym can impact scheduling convenience and overall job satisfaction.
Member Services Representatives in Dunbridge typically earn between $12 and $16 per hour, with Crunch Fitness offering competitive pay within this range. Performance bonuses and incentives may supplement base wages, reflecting the company’s emphasis on rewarding exceptional customer service.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere, pairing customer engagement with career growth prospects. This contrasts with more transactional roles elsewhere by focusing on community building and wellness passion, making the position more dynamic in Dunbridge’s fitness scene.
Serving a diverse member base in Dunbridge means balancing personalized service with high-volume front desk operations. Representatives must quickly adapt to varying member needs while upholding Crunch’s brand standards, a blend that demands flexibility and strong communication skills unique to this locale.