NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Glen Ellyn, IL, 60137
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Glen Ellyn's growing fitness and wellness sector fuels steady demand for customer service reps, especially in clubs like Crunch Fitness. Candidates with strong interpersonal skills and familiarity with membership software often stand out amid moderate local competition.
Most employees commute by car due to limited public transit options in Glen Ellyn. Flexible scheduling, including evenings and weekends, helps accommodate rush hours and family routines, making it easier to balance travel times with work shifts at Crunch Fitness.
Beyond communication skills, showing enthusiasm for fitness and wellness is key. Experience with scheduling tools and multitasking in fast-paced environments also enhances employability, reflecting the dynamic nature of roles like those at Crunch Fitness.
Entry-level reps often progress to supervisory roles or specialize in membership sales and retention. Demonstrating consistent customer engagement and problem-solving can open pathways within rapidly expanding brands like Crunch Fitness.
Hourly wages typically range from $14 to $18, influenced by experience and performance incentives. Crunch Fitness offers competitive pay plus bonuses, making the overall compensation attractive compared to regional averages.
Crunch Fitness emphasizes community-building and positive energy, expecting reps to be more than just front desk staff. Representatives help foster member engagement, embodying the brand’s spirited and supportive atmosphere.
Handling diverse member needs while maintaining a welcoming environment requires adaptability. Managing peak hours and coordinating tours demands multitasking prowess and an upbeat demeanor to align with Crunch Fitness’s vibrant setting.
Employees gain access to health benefits if eligible, performance-based bonuses, and a complimentary gym membership. These perks reflect Crunch Fitness’s commitment to supporting staff wellness and rewarding their contributions.
While formal certifications aren't mandatory, familiarity with customer management software and basic wellness knowledge can enhance candidacy. Local clubs value reps who combine tech efficiency with a passion for holistic wellness.
At Crunch Fitness, this role merges customer care with community engagement, offering growth potential within a vibrant fitness brand. Representatives actively participate in promoting club programs, making it more dynamic than typical front desk jobs.