NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lake Elmo, MN, 55042
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Lake Elmo fitness centers, a Member Services Representative often juggles greeting members, managing account updates, and handling inquiries efficiently. The role demands multitasking in a lively environment, ensuring every visitor feels valued while supporting membership sales and maintaining front desk order.
Exceptional communication paired with a friendly demeanor and problem-solving skills elevate a Member Services Representative at Crunch Fitness. Being tech-savvy with scheduling tools and showing enthusiasm for fitness culture also contribute strongly to success in this role.
Yes, many Member Service Representatives in fitness clubs like Crunch Fitness can advance into managerial or specialized roles. Developing customer engagement expertise, sales acumen, and operational knowledge opens pathways to career progression within expanding gym chains.
Expect a dynamic, team-oriented atmosphere where you engage directly with fitness enthusiasts daily. You'll balance customer service, membership coordination, and front desk duties, all while enjoying perks like a free gym membership and performance bonuses.
Lake Elmo exhibits moderate competition for Member Services Representatives due to a growing wellness community. Employers value candidates demonstrating strong interpersonal skills and flexibility with shifts, especially evenings and weekends, to meet member demand.
Member Services Representatives in Lake Elmo typically earn between $14 to $17 per hour, reflecting regional cost of living and fitness industry standards. Performance bonuses and benefits often supplement base pay, making the total compensation competitive for entry-level customer service roles.
Crunch Fitness stands out by providing free gym memberships, performance incentives, and a vibrant work culture. This combination fosters employee wellness and motivation, making it an appealing employer for those passionate about fitness and customer engagement.
At Crunch Fitness, Member Services Representatives act as vital connectors between members and management. Their role extends beyond front desk tasks to promoting club programs, resolving issues quickly, and driving membership growth, all while embodying the brand's energetic spirit.