NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Portland, CT, 06480
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Portland, CT, has a growing demand for customer service roles, especially in sectors like fitness and wellness. Competition remains moderate, with employers valuing candidates who combine interpersonal skills with a passion for community engagement, making Crunch Fitness roles particularly sought after.
While formal certifications aren't mandatory, familiarity with membership management software and strong communication abilities are highly prized. In Portland, employers appreciate candidates who can multitask efficiently and adapt to the fast pace of service environments, enhancing overall member satisfaction.
Success hinges on interpersonal warmth combined with problem-solving skills. A genuine interest in health and wellness, plus experience handling member inquiries and coordinating tours, elevates a candidate's profile, reflecting well in roles like those at Crunch Fitness.
Absolutely, Crunch Fitness fosters growth within its team. Starting in customer service can open doors to management or specialized sales positions, especially for those who demonstrate leadership, customer engagement, and a drive to contribute to the club's community.
Expect a dynamic routine involving member check-ins, answering inquiries, managing front desk operations, and supporting membership sales. The role blends administrative duties with creating a welcoming atmosphere that promotes fitness and community values.
Crunch Fitness emphasizes not just service but community-building and wellness passion. Employees enjoy a spirited environment with health benefits, performance bonuses, and complimentary gym access, making it more than a typical front desk position.
Customer Service Representatives in Portland typically earn between $14 and $18 per hour, reflecting local market standards. Crunch Fitness offers competitive hourly pay complemented by performance-based bonuses and additional employee perks.
They play a vital role by engaging potential members through club tours, highlighting amenities, and delivering excellent service that encourages sign-ups. Their enthusiasm and knowledge directly boost membership sales and retention.