NexlintoMember Services Representative
Company : Crunch Fitness
Location : East Granby, CT, 06026
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
East Granby’s fitness and wellness sector is growing, but Member Services Representative positions remain moderately competitive. Local gyms like Crunch Fitness offer steady opportunities, though candidates with strong customer service and scheduling skills tend to stand out amidst the talent pool.
Given East Granby’s suburban layout, reliable transportation is key. Crunch Fitness locations typically require punctual front desk presence, so considering peak traffic times and parking availability can impact your daily commute experience significantly.
Top performers excel in multitasking—handling inquiries, scheduling, and member concerns simultaneously. They combine a friendly demeanor with efficiency, demonstrating adaptability and strong communication, essential for thriving amid high member interaction and dynamic daily operations.
Absolutely. Entry-level Member Services Representatives often progress to supervisory or managerial positions within clubs like Crunch Fitness. Building expertise in membership sales, team leadership, and operational support paves the way for roles such as Member Services Manager or Club Operations Coordinator.
While all roles focus on member engagement, a Member Services Representative primarily manages front desk interactions and daily member support. Coordinators may handle program scheduling and administrative tasks, whereas Specialists often focus on personalized member services or retention strategies.
Crunch Fitness provides unique benefits like a complimentary gym membership and performance-based bonuses, fostering a vibrant, team-centered culture. These perks enhance work-life balance and motivate employees to actively engage in the fitness community they serve.
Crunch Fitness emphasizes an energetic and supportive environment, blending customer service with community involvement. Compared to competitors, their roles often integrate active promotion of wellness programs and career growth opportunities, making it a dynamic workplace in East Granby.
Member Services Representatives in East Granby typically earn between $14 and $18 per hour, depending on experience and shift timings. Crunch Fitness supplements this with performance incentives and health benefits, positioning total compensation competitively within the local fitness sector.
A typical shift blends greeting members, managing check-ins, resolving inquiries, and supporting membership sales. This role demands attentiveness and a proactive approach to maintaining a welcoming atmosphere, ensuring each guest feels valued while juggling operational tasks efficiently.
Beyond strong communication and customer service skills, Crunch Fitness values enthusiasm for fitness and a professional yet approachable attitude. Flexibility for varied shifts and comfort with scheduling technology are also crucial to meet the dynamic needs of their member-focused environment.