NexlintoMember Services Representative
Company : Crunch Fitness
Location : Whitehouse, OH, 43571
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Whitehouse's growing fitness market means moderate competition for Member Services Representative roles. Local gyms value candidates with strong interpersonal skills and flexibility. Crunch Fitness, with its expanding footprint, offers a promising opportunity amid steady demand for energetic, customer-focused front desk staff in this region.
While formal certifications aren't mandatory, having CPR/AED training or customer service certifications can be advantageous in Whitehouse. Employers like Crunch Fitness appreciate candidates who demonstrate commitment to wellness and safety, enhancing trust with members and complementing the community-focused atmosphere.
Excelling at multitasking, delivering friendly yet professional communication, and adeptly resolving member concerns set standout Member Services Representatives apart. A genuine passion for fitness combined with quick adaptability to fast-paced club environments also enhances member satisfaction and retention.
Starting as a Member Services Representative often leads to roles like Member Services Manager or Club Operations Coordinator. Gaining experience in membership sales, customer relations, and team collaboration at Crunch Fitness can open doors to leadership positions within a thriving, rapidly expanding fitness brand.
Member Services Representatives primarily handle front desk operations and direct member engagement, while Specialists may focus more on personalized member support and program promotion. The Representative role emphasizes multitasking at the club entry point, balancing customer service with administrative duties.
Crunch Fitness fosters an energetic, team-oriented culture that encourages relationship-building beyond typical front desk duties. The role involves active participation in community wellness and offers perks like free membership, making it appealing for those passionate about fitness and member engagement.
Crunch Fitness provides performance incentives and a supportive environment that values growth. Representatives receive training opportunities, potential access to health benefits, and pathways to managerial roles, aligning personal development with the company’s rapid expansion in the fitness industry.
In Whitehouse, OH, Member Services Representatives at Crunch Fitness typically earn around $12 to $16 per hour, depending on experience and shift timings. Competitive hourly pay is supplemented by performance bonuses and benefits, reflecting the role’s customer-focused and dynamic nature.