NexlintoMember Services Representative
Company : Crunch Fitness
Location : North Aurora, IL, 60542
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Success as a Member Services Representative at Crunch Fitness in North Aurora hinges on strong communication, multitasking in busy environments, and a genuine passion for fitness. Familiarity with membership software and conflict resolution skills also elevate the member experience and support smooth front desk operations.
While both positions focus on member satisfaction, a Member Services Representative primarily manages front desk interactions and daily member support, whereas a Member Services Coordinator might handle broader program scheduling and member engagement strategies. The Rep role is more customer-facing and operationally hands-on.
Starting as a Member Services Representative at Crunch Fitness can lead to growth into management roles, such as Member Services Manager or Club Operations Supervisor. The company supports internal advancement, especially for those who demonstrate leadership, customer service excellence, and a commitment to fitness culture.
Crunch Fitness offers Member Services Representatives competitive hourly wages, performance bonuses, health benefits for eligible employees, and a complimentary gym membership. These benefits reflect the company’s focus on employee wellness and fostering an energetic, supportive work environment.
The front desk acts as the club’s hub where Member Services Representatives not only greet and assist members but also promote programs and support sales efforts. Their collaboration with management ensures smooth daily operations and an enhanced community atmosphere.
In North Aurora, a Member Services Representative in fitness centers typically earns between $14 and $18 per hour. Crunch Fitness offers competitive hourly pay aligned with this market range, including incentives that reward excellent customer service and performance.
North Aurora has a growing fitness industry presence, with Crunch Fitness leading club openings. Demand for friendly, energetic Member Services Representatives is steady, driven by increased community interest in wellness and memberships, making local job openings quite accessible.
Some believe the position is just administrative; however, it’s highly interactive, requiring problem-solving and proactive member engagement. The role is dynamic, demanding energy and passion for wellness, not just clerical skills.
Crunch Fitness emphasizes a vibrant, team-oriented culture where Member Services Representatives become community ambassadors. Unlike more traditional gyms, there’s a strong focus on energetic interaction, member relationship-building, and career development opportunities.
Member Services Representatives at Crunch Fitness actively promote club amenities and programs, assist in scheduling tours, and provide detailed membership information. Their frontline presence directly influences sales by creating welcoming first impressions and answering inquiries promptly.