NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Collingswood, NJ, 08108
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes creating a lively, health-focused atmosphere that encourages community building. Unlike typical front desk jobs, this role blends fitness enthusiasm with customer care, offering a dynamic environment where representatives engage with members beyond standard inquiries.
Prospective applicants benefit from strong multitasking abilities, polished communication, and familiarity with membership management software. Additionally, a passion for fitness and the ability to thrive in fast-paced environments are highly valued in this New Jersey market.
Representatives often transition into managerial or sales roles within fitness clubs. Given Crunch Fitness's rapid growth, employees can leverage their frontline experience to move into leadership, marketing, or wellness coaching positions locally and regionally.
Crunch Fitness provides complimentary gym memberships, competitive hourly wages, and performance bonuses. This combination fosters a motivating work environment where employees benefit from health incentives and clear pathways for growth.
The club’s lively and inclusive culture means representatives engage warmly with members, supporting community spirit. Daily tasks include personalized member interactions and promoting club programs, going beyond basic customer service to build lasting relationships.
Hourly pay typically ranges from $14 to $18, aligning well with regional standards. Crunch Fitness offers performance bonuses that can increase overall earnings, making their compensation package attractive within the local job market.
Handling simultaneous phone inquiries, member check-ins, and tour coordination requires quick thinking and calm multitasking. Representatives must maintain a welcoming presence while efficiently resolving diverse requests in a bustling fitness setting.
The Collingswood area has seen increased hiring in customer-focused roles due to growing health awareness. Crunch Fitness, expanding its footprint, actively seeks representatives to meet rising member engagement and service expectations.
Beyond calls, reps assist with member check-ins, update profiles, manage tour bookings, and ensure the reception area remains organized, all while fostering a positive and energetic environment tailored to fitness enthusiasts.
Yes, sales experience enhances your ability to inform potential members about club offerings and support membership growth. This skill complements customer service duties, helping representatives contribute to the club's revenue goals effectively.