NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lemoyne, OH, 43441
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness prioritizes energetic, friendly personalities who excel at customer interaction. A positive attitude combined with strong communication and multitasking skills helps Member Services Representatives thrive in a fast-paced fitness club environment in Lemoyne, OH.
At Crunch Fitness, the role extends beyond administrative tasks to fostering community engagement and promoting wellness programs. This dynamic environment encourages representatives in Lemoyne to be brand ambassadors, supporting both member experience and club growth.
Starting as a Member Services Representative opens pathways toward management or specialized roles in membership coordination. Developing customer service expertise and club operations knowledge at Crunch Fitness can lead to opportunities like Member Services Manager or Director roles.
While no specific local certifications are mandatory for this position, familiarity with Lemoyne's community standards and a basic understanding of wellness and fitness services enhance job performance and align with regional expectations.
Lemoyne offers manageable traffic and accessible public transit options, making commutes to Crunch Fitness generally convenient. Many employees find flexible scheduling helps accommodate travel during off-peak hours and balances work-life demands.
Demand for customer-centric roles in Lemoyne’s growing fitness sector is steady, but candidates with strong interpersonal skills and local community knowledge, like those applying to Crunch Fitness, often have an edge in the selection process.
Employees enjoy competitive hourly wages, performance bonuses, health benefits, and free gym access. Crunch Fitness fosters a lively, team-focused culture in Lemoyne, supporting both personal wellness and professional development.
Member Services Representatives in Lemoyne typically earn between $13 and $17 per hour, with Crunch Fitness offering competitive pay within this range, supplemented by incentives and benefits that improve overall job value.
Key skills include adept communication, problem-solving, multitasking in busy settings, and proficiency with membership management software. Passion for fitness and community engagement also distinguishes top performers in this Lemoyne-based role.
The role emphasizes creating welcoming member interactions that reflect Crunch Fitness’s energetic and inclusive brand. Representatives contribute directly to community building and member retention through personalized service and active promotion of club offerings.