NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Beverly, NJ, 08010
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Beverly, NJ experiences steady demand for customer service representatives, especially within fitness centers like Crunch Fitness. Compared to larger nearby cities, competition is moderate, offering good opportunities for entry-level candidates eager to join community-focused workplaces.
In Beverly, NJ, employers value strong communication skills and computer literacy over formal certifications for customer service jobs. However, familiarity with membership management software and a background in wellness or fitness customer care can provide a competitive edge.
Success at Crunch Fitness as a customer service representative hinges on enthusiasm, the ability to engage guests warmly, and multitasking effectively in a lively environment. A passion for fitness and community-building also enhances member interactions and job satisfaction.
Fitness club customer service representatives often advance towards management roles, sales positions, or specialized member services. Gaining experience in member relations and operational tasks at Crunch Fitness can open doors to supervisory or club coordinator roles.
Daily duties include greeting members, managing check-ins, handling inquiries both in person and by phone, coordinating club tours, and maintaining an organized reception. Balancing these tasks quickly while providing personalized attention is key to success.
Crunch Fitness emphasizes a vibrant, wellness-focused culture where representatives not only manage front desk tasks but also inspire members. This contrasts with more traditional customer service roles by blending fitness passion with community engagement.
Crunch Fitness provides competitive pay plus performance bonuses and health benefits for eligible employees. Notably, representatives receive complimentary gym memberships, fostering a healthy lifestyle alongside their job.
Hourly wages for customer service representatives at Crunch Fitness in Beverly typically fall between $13 and $17, reflecting local market standards. In addition, performance bonuses and benefits enhance overall compensation.