NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Denham Springs, LA, 70727
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Thriving at Crunch Fitness requires sharp interpersonal skills, quick problem-solving, and multitasking abilities. Being personable and enthusiastic helps in engaging members effectively while managing front desk operations smoothly in a dynamic gym environment.
In Denham Springs, representatives often blend community-oriented communication with efficient issue escalation to meet local expectations. Understanding regional fitness trends and member preferences allows for tailored service that strengthens local member loyalty.
Many advance into roles such as membership sales, club management, or fitness program coordination. The role builds foundational skills in customer relations and operational support, opening doors to leadership within the growing fitness industry.
While not mandatory, certifications in customer service excellence or familiarity with membership management software can be advantageous. Local employers value candidates who combine technical know-how with a passion for wellness.
Crunch Fitness emphasizes community engagement and member inspiration beyond routine front desk duties. Representatives are encouraged to foster wellness enthusiasm, making each interaction motivational and supportive of member goals.
The position merges customer care with active promotion of diverse fitness programs tailored to local interests. Crunch also offers perks like free gym membership and growth opportunities, creating an engaging workplace culture.
Hourly pay usually ranges from $12 to $16, influenced by experience and shift timings. Crunch Fitness supplements this with performance bonuses and potential health benefits, making the compensation competitive for the area.
They actively inform prospective members about club amenities, coordinate facility tours, and provide personalized assistance, effectively bridging customer service with sales initiatives to support club growth.
Efficient multitasking and prioritization skills enable representatives to maintain a welcoming atmosphere while updating profiles, answering inquiries, and keeping the reception organized, ensuring smooth daily operations.