NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lockport, IL, 60441
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Lockport, IL, a Member Services Representative at Crunch Fitness plays a crucial role in member retention by fostering welcoming interactions, swiftly addressing concerns, and promoting club programs. Their positive energy and problem-solving skills help create a loyal membership base within this community-driven fitness environment.
While no strict certifications are mandated, having customer service experience and familiarity with scheduling software is highly valued for Lockport-based Member Services Representatives. Local employers also appreciate candidates who understand regional fitness trends and possess strong communication skills to engage diverse members effectively.
Starting as a Member Services Representative opens pathways to roles like Member Services Coordinator or Manager. This progression often involves developing leadership abilities, mastering membership sales, and deepening operational knowledge, especially in dynamic fitness companies like Crunch Fitness, where internal promotion is common.
Unlike generic customer service roles, Member Services Representatives at fitness clubs blend guest engagement with promoting wellness programs, managing membership accounts, and coordinating tours. This active, people-centric role demands multitasking in a fast-paced setting focused on health and community.
Crunch Fitness emphasizes an energetic and supportive atmosphere, so their Member Services Representatives embody positivity and team spirit. The role is designed to inspire members, foster community, and encourage career growth within a fitness-focused, inclusive environment unique to the Crunch brand.
Crunch Fitness offers performance incentives, a free gym membership, and a vibrant team culture. Their representatives engage in proactive member support and sales efforts, setting the role apart by combining customer service with wellness advocacy in Lockport’s competitive fitness market.
Member Services Representatives in Lockport generally earn between $13 and $17 per hour, aligning with regional living costs. This range is slightly below larger metro areas but competitive within the Midwest fitness sector, especially when factoring in bonuses and free gym access.
If a member expresses frustration over billing errors, a Member Services Representative should listen empathetically, verify account details promptly, and escalate unresolved issues to management. Maintaining professionalism and clear communication ensures member satisfaction and reflects Crunch Fitness’s commitment to excellent service.
Competition in Lockport’s fitness job market is moderately high, with multiple gyms vying for top customer service talent. Candidates with energetic attitudes, flexible schedules, and some fitness knowledge have a competitive edge securing Member Services Representative roles locally.
Building rapport through personalized greetings, mastering membership software quickly, and actively promoting club amenities are key. Embracing Crunch’s vibrant culture and collaborating closely with teammates also enhance performance and member engagement in the Lockport location.