NexlintoMember Services Representative
Company : Crunch Fitness
Location : Citrus Heights, CA, 95621
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a community-driven atmosphere, so a Member Services Representative there not only manages front desk tasks but also actively promotes club programs and fosters member relationships, setting it apart from typical service roles focused solely on administrative duties.
Balancing fast-paced front desk operations while maintaining personal connections with fitness enthusiasts can be demanding. Citrus Heights also sees varied member demographics requiring adaptability and a genuine passion for wellness to meet diverse customer expectations effectively.
Mastering interpersonal communication, multitasking efficiently under pressure, and gaining proficiency in membership management software are key. Also, a proactive attitude toward problem-solving and enthusiasm for fitness culture enhances success in this role.
While formal certifications aren't mandatory, familiarity with customer service platforms and basic fitness knowledge often impress local employers. Additionally, CPR or first aid certifications can boost credibility in an active fitness environment.
Hourly pay generally falls between $14 and $18, reflecting local market rates and the position’s customer service demands. Crunch Fitness supplements this with performance bonuses, making total compensation competitive within the region.
Crunch Fitness fosters a vibrant, team-oriented environment that encourages energetic interactions and career growth. This culture motivates representatives to be more than front desk staff—they become community connectors inspiring member engagement.
The role offers hands-on experience in customer relations and sales within the fitness industry. Crunch’s expanding brand provides pathways into management or specialized fitness roles, making it a strong foundation for career advancement.
Local demand is steady, with multiple fitness centers recruiting actively. Applicants should expect to compete with candidates who showcase both strong customer service skills and a passion for wellness to stand out.
Citrus Heights experiences moderate traffic during peak hours, so scheduling shifts outside rush hours or living nearby can reduce commute stress. Accessibility by local transit is also a plus for candidates prioritizing convenience.
A frequent misunderstanding is that the job is purely clerical; however, it demands active member engagement, sales support, and problem resolution. It’s a dynamic position crucial to the club’s overall success and member satisfaction.