NexlintoMember Services Representative
Company : Crunch Fitness
Location : Libertyville, IL, 60092
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Libertyville's fitness industry is growing steadily, with increasing demand for Member Services Representatives at gyms like Crunch Fitness. While competition exists, candidates who showcase strong customer service skills and a passion for wellness tend to stand out in this local market.
Although formal certifications aren't mandatory for Member Services Representatives in Libertyville, possessing customer service or fitness-related credentials can enhance your profile. Local employers often appreciate candidates with CPR or first-aid training as added value.
Exceptional communication, multitasking under pressure, and problem-solving capabilities are vital. Familiarity with membership management software and a genuine enthusiasm for fitness help representatives connect with members and effectively promote club amenities.
Starting as a Member Services Representative can lead to roles such as Member Services Manager or Sales Coordinator. Demonstrating leadership and operational knowledge at Crunch Fitness often opens doors to supervisory or specialized positions.
Daily duties include greeting members, managing check-ins, answering inquiries, organizing front desk tasks, and supporting membership sales. Representatives also handle member concerns promptly to maintain a welcoming atmosphere.
Crunch Fitness values energetic, community-focused representatives who embody positivity. The role is designed to foster member relationships and teamwork, reflecting the brand’s commitment to a supportive and lively work environment.
Yes, employees receive competitive hourly wages, performance bonuses, health benefits, 401(k) options after tenure, and complimentary gym memberships. These perks enhance both financial and wellness aspects, aligning with the company’s fitness-oriented values.
In Libertyville, Member Services Representatives typically earn between $14 and $18 per hour, depending on experience. Crunch Fitness offers competitive hourly rates complemented by incentives, making it an attractive position in the local fitness job market.
Crunch Fitness emphasizes a vibrant atmosphere and career growth, with a strong focus on member engagement and wellness promotion. Unlike some gyms, representatives here benefit from a team-oriented culture and additional perks like free gym access.
Representatives act as the first point of contact, managing member interactions, facilitating program awareness, and coordinating front desk activities. Their efforts ensure smooth daily operations and contribute significantly to members’ positive experiences.