NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Daly City, CA, 94015
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Daly City’s proximity to San Francisco fuels a steady demand for customer service roles, especially in fitness and retail sectors. Candidates with strong interpersonal skills and flexibility tend to have an advantage due to the competitive but growing job market.
While formal certifications aren't mandatory, familiarity with CRM software and basic fitness industry knowledge can boost employability in Daly City. Employers also value bilingual communication skills given the city’s diverse population.
Handling simultaneous member check-ins, resolving grievances promptly, and juggling administrative tasks like scheduling require multitasking and composure. Being enthusiastic and solution-oriented helps maintain a welcoming atmosphere amid busy periods.
Adapting to variable hours involves prioritizing time management and self-care. Flexibility is key, as weekend and holiday shifts are common in fitness clubs. Planning commutes around local traffic patterns enhances punctuality.
Starting as a front desk liaison, reps can progress into membership sales, team leadership, or club management roles. Crunch Fitness encourages internal promotions, especially for those who demonstrate commitment and customer engagement excellence.
Crunch Fitness emphasizes building personal connections with members, promoting wellness programs, and creating an inviting front desk experience. Reps contribute by motivating members and coordinating club tours to enhance engagement.
Crunch expects reps to not only manage front desk operations but also actively support sales and member retention. The role blends administrative duties with community-building, demanding a lively, approachable demeanor aligned with the brand’s energetic style.
Hourly pay usually ranges from $15 to $20, depending on experience and performance bonuses. Crunch Fitness offers competitive compensation along with incentives, making it attractive for those passionate about customer service and fitness.
Strong communication, problem-solving aptitude, and multitasking capabilities are crucial. Additionally, enthusiasm for fitness and ability to handle fast-paced environments enable representatives to excel in sales and member relations.
Reps use membership software to update profiles, track attendance, and coordinate club tours efficiently. Proficiency with basic computer functions and scheduling tools ensures smooth front desk operations and enhanced member satisfaction.