NexlintoMember Services Representative
Company : Crunch Fitness
Location : New Cumberland, PA, 17070
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness offers Member Services Representatives a vibrant work environment where building member relationships and promoting wellness programs can open doors to advancement. The company’s rapid expansion and team-oriented culture provide opportunities to develop skills and move into management or specialized fitness roles.
Candidates must excel in interpersonal communication, multitasking under pressure, and possess a genuine passion for fitness. Familiarity with membership software and the ability to create a welcoming atmosphere are vital for success in this fast-paced club environment.
New Cumberland’s suburban layout means many employees rely on personal vehicles for commuting. Traffic during peak hours can affect schedules, so planning travel times and considering flexible shifts can help maintain punctuality and reduce stress.
With growing health awareness in the Harrisburg metro area, including New Cumberland, fitness clubs like Crunch are expanding, leading to steady openings for Member Services Representatives. Employers seek energetic individuals to enhance member engagement and retention.
Hourly wages for Member Services Representatives in New Cumberland generally range between $13 and $16, reflecting the local cost of living and competitive fitness market. Crunch Fitness complements pay with bonuses and benefits, making their package attractive locally.
Beyond greeting members, the role involves managing account updates, promoting club programs, resolving concerns promptly, and collaborating with management. This dynamic mix requires adaptability and a proactive approach to enhancing member satisfaction.
Crunch Fitness emphasizes a friendly, energetic atmosphere by empowering representatives to engage members personally, encourage participation in club amenities, and foster supportive interactions, which helps build a loyal fitness community in New Cumberland.
Strong communication skills paired with computer literacy and enthusiasm for wellness boost candidate profiles. Flexibility to work varied shifts and a customer-centric mindset are highly valued for thriving in the club’s dynamic front desk role.
Representatives utilize membership management systems to handle check-ins, schedule tours, and update accounts efficiently. Comfort with basic computer applications accelerates service delivery and supports seamless front desk workflows.
Absolutely. Demonstrating exceptional customer service and leadership can lead to roles such as Member Services Manager or specialized fitness coordinator positions as Crunch Fitness grows locally and nationally.