NexlintoMember Services Representative
Company : Crunch Fitness
Location : Delta, OH, 43515
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, a Member Services Representative not only manages front desk duties but also channels a passion for fitness to inspire members. This role thrives on creating an inviting atmosphere, combining customer service skills with knowledge of wellness programs to enhance member engagement daily.
In Delta, OH, employers seek Member Services Representatives who demonstrate empathy, clear communication, and problem-solving agility. These traits help effectively resolve member concerns while maintaining a welcoming gym environment, crucial for retaining a loyal fitness community.
Many Member Services Representatives advance into management roles such as Member Services Manager or transition into fitness program coordination. The position builds foundational skills in customer relations, sales, and operational support, opening doors to leadership or specialized member care positions.
While formal certifications aren't always mandatory, possessing CPR certification or customer service training can boost employability in Ohio. Additionally, familiarity with membership software and a background in fitness or wellness sectors is advantageous in a competitive market like Delta.
Crunch Fitness fosters a team-oriented culture, equipping Member Services Representatives with training and resources to juggle multitasking demands. Supportive management encourages proactive problem-solving and recognizes performance, enabling reps to maintain high service standards amidst busy front desk operations.
Crunch Fitness places a strong emphasis on community building and energizing member experiences, making the Member Services Representative role more engaging. Compared to other gyms, reps here have greater involvement in promoting programs and career growth opportunities within a rapidly expanding brand.
Member Services Representatives in Delta generally earn between $12 and $16 per hour, with Crunch Fitness offering performance-based bonuses that can enhance total compensation. Competitive pay combined with benefits like free gym membership makes this role financially attractive locally.
Delta's fitness sector shows moderate competition for Member Services Representative positions, with demand rising alongside growing community health awareness. Candidates with strong customer service backgrounds and flexibility for varied shifts tend to stand out in local hiring pools.
Given Delta's suburban layout, commuting by car is most common for Member Services Representatives. Prospective employees should factor in parking availability and peak traffic times, as public transit options are limited, affecting punctuality and shift flexibility.
Crunch Fitness invests in its Member Services Representatives by offering free gym memberships and fostering an energetic, inclusive workplace. This approach encourages personal health, teamwork, and career advancement, distinguishing the role from standard customer service jobs.