NexlintoMember Services Representative
Company : Crunch Fitness
Location : West Covina, CA, 91790
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in West Covina, a Member Services Representative goes beyond traditional front desk tasks by actively fostering a welcoming fitness community. This role combines personalized member interactions with promoting club amenities, creating a vibrant environment that encourages wellness and member retention.
Success as a Member Services Representative in fitness hinges on enthusiasm for health, strong communication, and multitasking in dynamic settings. Unlike generic customer service jobs, this position demands genuine passion for wellness and the ability to inspire members while managing administrative duties.
Experience in this role opens doors to leadership positions such as Member Services Manager or Club Operations Coordinator. Many representatives leverage their frontline skills and fitness knowledge to progress into sales, wellness coaching, or management roles within expanding gym chains.
Crunch Fitness offers competitive hourly wages for West Covina, typically ranging between $15 and $18 per hour, aligning with local living costs. Additional incentives and benefits like health coverage and free gym membership enhance overall compensation, making it attractive for service-focused candidates.
West Covina shows steady demand for customer-facing fitness roles due to growing health awareness. Crunch Fitness stands out by emphasizing community and career growth, making its openings sought after by local candidates interested in stable, people-centered employment within the fitness sector.
While no formal certification is mandatory, familiarity with local fitness trends and proficiency in membership software preferred by West Covina gyms can enhance candidacy. Strong interpersonal skills tailored to the area's diverse community also improve job prospects at Crunch Fitness.
Crunch Fitness uniquely blends customer service with active member engagement, offering reps opportunities to lead tours, promote programs, and partake in team-driven initiatives. This approach differentiates their representatives by emphasizing relationship-building over mere transactional interactions.
Crunch Fitness offers ongoing training and a collaborative environment, empowering representatives to efficiently manage administrative tasks alongside creating meaningful connections. This balance helps reps maintain professionalism without sacrificing the welcoming atmosphere vital to member satisfaction.
A typical day involves greeting members, managing check-ins, handling inquiries via phone and email, and promoting club offerings. Representatives juggle multiple responsibilities while maintaining a clean workspace, ensuring smooth operations and a positive first impression for every visitor.
While fitness passion is valuable, Crunch Fitness welcomes enthusiastic individuals new to the industry. Strong communication, adaptability, and eagerness to learn are often more critical, with on-the-job training provided to develop sector-specific knowledge and customer service expertise.