NexlintoMember Services Representative
Company : Crunch Fitness
Location : Berwyn, IL, 60402
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Berwyn's proximity to Chicago creates a moderately competitive environment for Member Services Representatives, especially in popular fitness brands like Crunch Fitness. Candidates with strong customer service skills and flexible availability often stand out amid local demand, making timely applications crucial.
While formal certifications aren't mandatory for Member Services Representatives in Berwyn, certifications in CPR or customer service excellence can enhance employability. Local gyms value candidates who demonstrate both interpersonal skills and a passion for fitness, sometimes offering in-house training.
Prioritizing communication finesse, multitasking under pressure, and problem-solving abilities is vital. Since this role entails managing member inquiries, scheduling, and promoting services, candidates with energetic yet professional demeanors typically excel in delivering memorable member experiences.
The role involves greeting members, managing check-ins, handling account updates, and responding to inquiries via phone or email. Additionally, representatives promote club offerings and maintain the front desk’s professional appearance, all while collaborating closely with team members to support smooth club operations.
Progression often leads to supervisory roles such as Member Service Manager or Coordinator positions. Gaining expertise in membership sales and club operations can open doors to leadership, marketing, or wellness program coordination within growing fitness brands like Crunch Fitness.
Crunch Fitness offers competitive pay, performance bonuses, and health benefits, plus a free club membership. Their emphasis on a fun, team-oriented atmosphere and opportunities for internal career growth uniquely position the role as a gateway into the fitness industry.
By providing complimentary club memberships and flexible scheduling, Crunch Fitness encourages representatives to engage actively with fitness programs. This alignment fosters a culture where employees can pursue wellness alongside their customer service duties.
Hourly wages typically range from $13 to $17 depending on experience and shift times. Crunch Fitness enhances this with performance incentives and bonuses, making total compensation competitive within the Berwyn fitness service sector.
Member Services Representatives focus primarily on front-line interactions like greeting members and handling inquiries, whereas Coordinators often oversee scheduling, membership renewals, and team support functions, requiring more administrative involvement and leadership skills.
Some assume the role is purely clerical, but it demands dynamic customer engagement, problem-solving, and promoting fitness programs. It’s a customer-centric position vital for creating a welcoming environment and directly impacting member retention.