NexlintoMember Services Representative
Company : Crunch Fitness
Location : Collingswood, NJ, 08108
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Collingswood’s fitness sector shows moderate demand for Member Services Representatives, with Crunch Fitness offering a vibrant team environment. Local gyms seek energetic candidates who excel in member engagement, making it a good time to apply if you have strong interpersonal skills and a passion for wellness.
Collingswood provides accessible public transit and nearby parking, which are convenient for fitness club staff. Considering rush hours, planning your commute around peak gym times can reduce travel stress and help maintain punctuality in this fast-paced front desk role.
A Member Services Representative uniquely blends customer engagement with operational tasks like account updates and scheduling tours, requiring multitasking and communication finesse. Unlike more passive roles, this position thrives on proactive member interaction and problem resolution.
Yes, many in this role leverage their customer service experience to advance into management or specialized fitness consulting. Crunch Fitness, for example, encourages upward mobility through training and expanded responsibilities, making it a stepping stone for career development.
While both involve member interaction, a Member Services Representative typically focuses on daily front desk operations and immediate member needs, whereas a membership service consultant might emphasize sales strategy and long-term membership retention.
Crunch Fitness distinguishes itself by providing free gym memberships, performance bonuses, and a dynamic team culture. This combination supports both personal wellness and professional motivation, creating an engaging workplace atmosphere.
Crunch Fitness offers flexible scheduling including mornings, evenings, and weekends, accommodating diverse lifestyles. This flexibility helps employees manage personal commitments while thriving in a fast-paced, community-focused fitness setting.
Member Services Representatives in Collingswood generally earn between $14 to $18 hourly, with Crunch Fitness providing competitive pay plus performance bonuses. This reflects regional standards and rewards strong customer service skills and reliability.
Certifications in customer service, basic fitness knowledge, or first aid can enhance your profile. Employers in Collingswood value candidates with hands-on skills that support a safe and welcoming gym environment.
Handling high call volumes, member concerns, and multitasking while maintaining positivity are typical challenges. Effective communication and quick problem-solving, along with teamwork, are key strategies to excel in this energetic setting.