NexlintoMember Services Representative
Company : Crunch Fitness
Location : Novi, MI, 48377
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, community-driven environment in Novi, MI. Unlike standard front desk roles, this position involves actively promoting fitness programs and fostering member relationships, blending customer service with wellness advocacy, which makes the experience uniquely engaging in this market.
Advancement often leads to supervisory or management roles within member services or club operations. Crunch Fitness supports growth internally, so reps can transition into positions like Member Service Manager or Club Operations Coordinator, especially by leveraging skills in communication, sales, and team collaboration.
Key skills include multitasking under pressure, effective communication, problem resolution, and computer literacy with membership software. Energy and interpersonal warmth are vital to create a welcoming atmosphere while managing administrative duties smoothly in a busy club environment.
Employees enjoy perks like free gym membership, competitive hourly wages with performance bonuses, health benefits, and access to a 401(k) plan after tenure. These benefits reflect Crunch’s commitment to employee wellness and long-term career value beyond the paycheck.
Novi presents moderate competition for member services positions due to a growing wellness industry. Candidates with customer service expertise and a passion for fitness typically stand out, as local clubs seek energetic individuals to enhance member engagement in this expanding market.
Novi's location offers reasonable commute options with accessible highways and public transit nearby. However, peak hours might affect travel times, so prospective employees should consider flexibility in scheduling to optimize work-life balance around Novi’s traffic patterns.
Reps embody Crunch’s energetic brand by fostering positivity and inclusivity through member interactions. Daily duties include promoting club amenities and encouraging community involvement, aligning with the company’s approach to inspire fitness enthusiasm and supportive member experiences.
Typical hourly wages range between $13 to $17 depending on experience and shift times. Crunch Fitness offers competitive pay with performance incentives, positioning its compensation slightly above average local retail and service roles to attract dedicated customer care professionals.
Handling simultaneous check-ins, inquiries, and sales calls demands quick prioritization and calm communication. Representatives must resolve issues efficiently without sacrificing quality service, balancing operational duties with personalized attention to maintain member satisfaction.
Yes, new hires receive comprehensive onboarding focused on customer engagement, software systems, and club policies. Ongoing support includes coaching and team collaboration, ensuring representatives are equipped to navigate fast-paced environments and deliver exceptional member experiences.