NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Brisbane, CA, 94005
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Brisbane, CA shows moderate demand for Customer Service Representatives, especially in service and fitness sectors. The city's proximity to San Francisco increases competition, but companies like Crunch Fitness offer growth opportunities, making it a viable location for candidates with strong interpersonal skills and a passion for wellness.
While formal certifications aren’t always mandatory for customer service roles in Brisbane, familiarity with membership management software and a background in wellness or fitness can boost your chances. Local employers value candidates who combine tech proficiency with a genuine interest in community engagement.
Top-performing Customer Service Representatives excel in clear communication, multitasking under pressure, and conflict resolution. They often bring enthusiasm and empathy, turning routine interactions into memorable experiences, which is crucial in fast-paced environments like Crunch Fitness.
Daily tasks revolve around welcoming members, managing check-ins, handling inquiries across multiple channels, and maintaining an organized front desk. Enhancing member satisfaction by promoting club amenities is also key, requiring a blend of customer care and sales-oriented communication.
Many representatives advance into supervisory roles or specialize in membership sales and retention strategies. In health and fitness companies like Crunch Fitness, growth can lead to roles in club management, member experience coordination, or corporate customer relations.
Crunch Fitness fosters a collaborative environment that encourages learning and internal promotion. Employees gain access to fitness resources, performance incentives, and mentorship, empowering representatives to build their skills while aligning with the brand’s energetic culture.
At Crunch Fitness, the role transcends standard customer support by connecting fitness passion with community building. Representatives actively inspire members, promote wellness programs, and contribute to a vibrant, energetic atmosphere unique to Crunch’s brand identity.
Yes, the position accommodates varying hours, including mornings, evenings, weekends, and holidays. This flexibility suits candidates who thrive in dynamic settings and those balancing work-life commitments while engaging with a diverse member base.
Customer Service Representatives in Brisbane typically earn between $16 and $22 per hour, with Crunch Fitness offering competitive hourly wages plus performance-based bonuses. Benefits like health coverage and complimentary gym membership add significant value to the compensation package.
Indeed, employees eligible for health benefits can access medical plans, and all staff receive a complimentary membership to Crunch Fitness. This aligns with the company's mission to promote holistic wellness among team members, enhancing both job satisfaction and personal health.