NexlintoMember Services Representative
Company : Crunch Fitness
Location : Sachse, TX, 75048
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Sachse, TX has seen a growing need for Member Services Representatives, especially in community-centric fitness clubs like Crunch Fitness. The local market favors candidates who combine strong interpersonal skills with a passion for wellness, making this role competitive yet full of opportunity in the area.
While formal certifications aren't always mandatory, employers near Sachse appreciate candidates familiar with CRM systems and basic computer proficiency. Additionally, having experience or enthusiasm for fitness-related environments can greatly boost your chances in member service positions.
Employers prioritize friendly communication, problem-solving skills, and the ability to multitask under pressure. For Member Services Representatives, showing genuine enthusiasm for customer care and a knack for managing front desk operations efficiently stands out.
Starting in this role can lead to supervisory or management positions within member services or broader customer experience teams. Growth often depends on mastering interpersonal skills, sales support, and operational knowledge, which are valued for leadership roles in fitness clubs.
The Member Services Representative role uniquely combines customer interaction with fitness club-specific duties like promoting amenities and scheduling tours, which differs from standard customer service jobs that may lack this industry-specific focus.
At Crunch Fitness, this position blends customer service with a vibrant fitness community vibe. Representatives not only assist members but also inspire wellness, benefiting from a dynamic team atmosphere and perks like free gym membership that enhance the work experience.
Yes, Crunch Fitness provides performance-based bonuses alongside competitive hourly wages. This incentivizes Member Services Representatives to excel in customer engagement and sales support, rewarding dedication and contribution to club success.
In Sachse, TX, Member Services Representatives typically earn between $13 and $17 per hour, depending on experience and company size. Crunch Fitness offers competitive hourly rates complemented by bonuses and benefits, aligning well with local market standards.
Yes, the Sachse area hosts various openings under titles like 'member service consultant' and 'guest services representative.' These roles share customer-focused responsibilities, making it beneficial to explore multiple listings to find the best cultural and career fit.
Handling high member traffic can demand quick problem-solving and multitasking. Representatives must balance greeting guests, resolving concerns, and promoting services without compromising customer experience, especially during peak hours in fast-paced environments like Crunch Fitness.