NexlintoMember Services Representative
Company : Crunch Fitness
Location : Grayslake, IL, 60030
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Grayslake's growing fitness community has increased demand for Member Services Representatives, but competition remains moderate. Local gyms like Crunch Fitness seek customer-focused candidates, so showcasing strong interpersonal skills and flexibility can give applicants an edge in this Illinois market.
While formal certifications aren't mandatory in Grayslake, proficiency with membership software and basic fitness knowledge are highly valued. Demonstrating familiarity with customer management tools and a passion for wellness improves chances at fitness centers like Crunch Fitness.
Unlike typical customer service jobs, Member Services Representatives often handle membership-specific tasks such as scheduling tours, promoting club programs, and managing member check-ins. This blend of sales support and hospitality requires a mix of communication skills and fitness enthusiasm.
Key growth drivers include exceptional problem-solving, sales aptitude, and leadership potential. Mastering member engagement and operational support roles may open pathways to supervisory positions or specialized wellness coordinator roles at gyms like Crunch Fitness.
Crunch Fitness emphasizes a vibrant, team-oriented culture and career progression. Their Member Services Representatives are encouraged to inspire members, not just manage tasks, blending energetic customer interaction with opportunities for growth in a rapidly expanding brand.
Apart from competitive pay, Crunch Fitness provides performance bonuses, health benefits, 401(k) options, and a free gym membership. These incentives foster a motivating work atmosphere and reward representatives for contributing to a positive member experience.
In Grayslake, Member Services Representatives typically earn between $13 and $17 per hour. Crunch Fitness offers competitive hourly wages supplemented by performance-based bonuses, aligning with local market standards for customer-centric fitness roles.
At Crunch Fitness, Member Services Representatives collaborate closely with management and staff to maintain smooth front desk functions, resolve member concerns swiftly, and support sales efforts, making them essential connectors between members and club services.
Many think this job is just about answering phones or check-ins, but it actually demands multitasking, sales promotion, and proactive problem-solving. Success hinges on being energetic and genuinely passionate about helping members reach wellness goals.
Grayslake’s community-driven vibe fosters a welcoming work environment at Crunch Fitness. Employees often engage with regular members and participate in local wellness initiatives, creating a supportive culture that values teamwork and member connection.