NexlintoMember Services Representative
Company : Crunch Fitness
Location : Maplewood, MN, 55106
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Excelling as a Member Services Representative at a fitness center demands strong communication, empathy, and active listening abilities. These skills help in addressing member inquiries effectively, resolving concerns swiftly, and creating a welcoming atmosphere that encourages member retention and satisfaction.
The role involves greeting members, managing check-ins, answering inquiries, promoting club amenities, and supporting membership sales. Multitasking efficiently while maintaining a friendly demeanor is key to balancing front desk duties and enhancing the overall member experience.
Absolutely, many progress into supervisory or managerial roles, such as Member Services Manager or Club Operations Coordinator, leveraging their frontline experience. Opportunities often expand within growing fitness brands like Crunch Fitness, emphasizing leadership and customer engagement growth.
Maplewood's community-focused culture means representatives often balance personalized service with efficiency. Seasonal shifts can impact member traffic, requiring adaptability. Additionally, local competition among gyms influences how representatives promote membership benefits to stand out.
With Maplewood’s expanding population and increasing fitness awareness, there's a steady demand for customer-focused roles in health clubs. Job seekers can expect competitive hiring but should highlight their interpersonal skills and flexibility to gain an edge.
Crunch Fitness emphasizes energy, inclusivity, and member engagement. Representatives embody these through enthusiastic greetings, personalized assistance, and promoting a fun, supportive atmosphere, reinforcing Crunch’s commitment to community and wellness.
Crunch Fitness offers a vibrant environment with performance-based incentives and complimentary membership benefits. The role is designed to be more than desk work, focusing on relationship building and career growth within a dynamic, expanding fitness brand.
Member Services Representatives in Maplewood typically earn between $13 and $17 per hour, reflecting local living costs and industry standards. Crunch Fitness’s competitive pay, combined with bonuses and benefits, often positions it favorably among regional employers.
Maplewood’s accessible roadways and public transit enable flexible commute choices for representatives. However, considering peak traffic hours can improve punctuality, especially for shifts during mornings or evenings when member activity surges.
Certifications in customer service, CPR, or fitness basics enhance a candidate’s attractiveness. Proficiency with membership management software and a passion for wellness are also prized, aligning well with the expectations in Maplewood’s competitive fitness sector.