NexlintoMember Services Representative
Company : Crunch Fitness
Location : Genoa, OH, 43430
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Genoa emphasizes a vibrant, team-based culture where Member Services Representatives engage closely with fitness enthusiasts. Unlike generic front desk roles, this position blends customer service with promoting wellness, offering free gym membership and growth paths within a rapidly expanding fitness brand.
Strong interpersonal communication paired with enthusiasm for fitness is vital. Representatives need multitasking ability, comfort with membership systems, and adaptability to varied shifts, ensuring they can provide personalized service in a fast-paced club environment tailored to Genoa's community.
Yes, many advance into managerial roles such as Member Services Manager or Club Operations Lead. Developing sales, leadership, and problem-solving skills can open doors at Crunch Fitness or other local gyms, where experience with customer retention is highly valued.
Genoa's modest size means fewer openings but steady demand driven by health-conscious residents. Candidates with fitness passion and flexible availability stand out, though competition arises as companies like Crunch Fitness grow, making tailored applications crucial.
Hourly wages typically range from $12 to $16, influenced by experience and shift times. Crunch Fitness offers competitive pay with added bonuses and benefits like free membership, making the overall package appealing compared to similar roles in Genoa.
Crunch Fitness fosters growth by offering performance incentives, training programs, and internal promotion opportunities. Representatives gain exposure to customer engagement, sales techniques, and club operations, positioning them for future roles within its expanding network.
Balancing high member interaction with administrative tasks during busy periods is common. Being proactive, organized, and maintaining a positive attitude helps manage phone, email, and in-person requests seamlessly, enhancing the club experience.
While 'member service assistant' may imply support duties, this role at Crunch Fitness involves direct member engagement, sales support, and front desk leadership. It offers a dynamic environment emphasizing fitness culture beyond basic assistance.
Yes, flexibility to cover mornings, evenings, weekends, and holidays is essential to accommodate member schedules. This ensures consistent service availability, a key factor in maintaining member satisfaction in the Genoa community.
The role extends beyond transactional service, fostering genuine connections and promoting club programs that build a supportive environment. Representatives act as ambassadors, encouraging wellness and a sense of belonging among Genoa members.