NexlintoMember Services Representative
Company : Crunch Fitness
Location : Downers Grove, IL, 60515
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Downers Grove has a growing demand for Member Services Representatives, especially within fitness and community-focused companies like Crunch Fitness. The area’s active lifestyle culture fuels steady hiring, making it a promising location for candidates seeking roles that blend customer service with wellness.
While the demand for fitness-oriented customer service jobs is rising, competition remains moderate in Downers Grove. Candidates with strong interpersonal skills and experience in fast-paced environments tend to stand out, particularly at well-known brands such as Crunch Fitness.
Success in this role hinges on effective communication, multitasking under pressure, and problem-solving capabilities. Familiarity with membership software and an upbeat approach towards customer engagement elevate performance and open doors to supervisory opportunities.
Starting as a Member Services Representative can lead to roles like Member Services Manager or Club Operations Coordinator. Growth often involves taking on leadership responsibilities and developing sales skills, especially in dynamic environments like Crunch Fitness.
In Downers Grove, the typical hourly pay for this role ranges between $13 and $17, which is competitive compared to neighboring suburbs. Crunch Fitness enhances compensation with bonuses and benefits, making the package attractive within the Midwest fitness service sector.
Crunch Fitness emphasizes a vibrant, team-driven atmosphere where representatives aren’t just desk staff but community builders. The company offers perks like free gym memberships and performance bonuses, fostering a more rewarding experience than typical front desk roles.
Crunch Fitness encourages growth through training programs and internal promotion paths. Representatives gain exposure to sales, customer relations, and club operations, preparing them for advanced positions within the expanding fitness brand.
Daily responsibilities include warmly greeting members, managing check-ins, handling inquiries via phone or email, and promoting club amenities. Keeping the front desk organized and collaborating with management ensures smooth operations and enhances member satisfaction.
Yes, flexibility is typical due to club operating hours, including mornings, evenings, weekends, and holidays. This schedule suits candidates who appreciate varied shifts and enjoy engaging with diverse member groups at different times.
Absolutely. A genuine interest in wellness helps representatives connect authentically with members, boosting engagement and satisfaction. Fitness passion also drives motivation and aligns with Crunch Fitness’ community-focused values.