NexlintoMember Services Representative
Company : Crunch Fitness
Location : Red Oak, TX, 75154
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Red Oak, TX
Popular Searches for Member Services Representative
Frequently Asked Questions
Red Oak's demand for Member Services Representatives has grown alongside its expanding fitness sector. While competition exists, candidates who highlight customer service proficiency and a passion for wellness tend to stand out in this local job market.
Employers in Red Oak often value candidates with strong communication abilities and basic tech skills for membership systems. While formal certifications aren't mandatory, familiarity with customer service platforms and fitness industry knowledge can boost your profile locally.
Member Services Representatives often juggle multiple tasks such as managing member inquiries, promoting club programs, and addressing concerns swiftly to maintain a positive environment. Effective multitasking and problem-solving are key strengths for daily success.
Success in this role hinges on excellent interpersonal skills, adaptability to high-energy settings, and proficiency with scheduling software. Being approachable and attentive helps foster lasting member relationships in dynamic fitness clubs.
Starting as a Member Services Representative opens pathways to supervisory or management roles within club operations. Building expertise in membership sales and customer engagement can lead to leadership positions in fitness organizations.
At Crunch Fitness, the role blends customer care with a vibrant, community-focused atmosphere. Employees benefit from a supportive team environment, fitness perks, and opportunities shaped by the brand’s energetic culture unique to each location.
Crunch Fitness invests in its staff through incentive programs, career development, and a fun workplace setting. Representatives gain hands-on experience in customer service while enjoying health benefits and complimentary gym access.
In Red Oak, Member Services Representatives typically earn between $13 and $17 per hour, influenced by experience and club size. Crunch Fitness offers competitive hourly wages complemented by performance bonuses and employee benefits.